Your email support, solved while you sleep.
Replyon, the AI agent that reads every email, checks the order in Shopify and replies within minutes, in the customer's language. Customers about to file a chargeback get a better way out before they call their bank.
“Third email with no answer. If I don't hear back today, I'm disputing the charge with my bank.”
Hi Chloe, your order #4821 is in transit with DHL (LX48…) — you can track it here… If you'd rather have a refund, just request it through this form and you'll get an official PDF receipt right away.
Instead of calling her bank, Chloe requested her refund through your store's form.
You approve or decline it in one click — no dispute, no chargeback fee.
A day in your store, with Replyon on duty
From the first email of the morning to the one at 3 a.m.: watch the AI read, check Shopify, decide, write and send — while spam and automatic emails never reach your inbox.
A new day at Luna Store. Reply, your AI support agent, is already on duty.
Works with the platforms
you already use
Your Shopify store, a support inbox from any provider and the AI you prefer. Don't see yours? Any IMAP/SMTP server in the world works.
Four steps, in seconds, for every email
An email lands in your support inbox. Replyon filters out spam and detects the language, the order mentioned and the customer's mood.
It looks up the order, tracking, products and published policies in your Shopify — real data, nothing made up.
It classifies the reason, scores the chargeback risk and chooses: reply, send the refund form or call your team.
One agent writes, a reviewer checks tone and facts, and the reply goes out from your own email, in the same thread.
Legal threat, furious customer or out-of-policy request? The conversation goes to your team with the summary, order and risk signals already organized.
Everything a support team does — minus the queue
Replies in minutes, in any language
Tracking, exchanges, delivery times, sizing, invoices, cancellations. The agent replies in the customer's language using what's in your Shopify and your policies.
Angry customers get a better path than their bank
When the risk goes up, the customer gets an exchange/refund form with an official PDF receipt. You approve or decline in one click — and can issue the refund in Shopify.
Fewer “where is my order?” emails
Automatic emails when the order ships, is in transit, is out for delivery, is delivered or is late. A tracking page with your brand.
Your whole operation on one screen
Tickets by status, customer mood, contact reasons, revenue by currency, best-selling products and average delivery time.
- ✕Customers waiting until someone opens the inbox
- ✕The same question answered 50 times a day
- ✕Disputes filed before you even know there's a problem
- ✕History scattered across Shopify, email and spreadsheets
- ✓Replies in minutes, at night or on holidays
- ✓Tracking and status pulled straight from Shopify
- ✓At-risk customers get a form with an official PDF
- ✓Everything in one inbox, with an operations dashboard
Unlimited replies on every plan
7 days free · cancel anytime
Para quem está validando a primeira loja.
- ✓ 300 orders/month
- ✓ 1 store
- ✓ 1 team member
- ✓ Anti-chargeback form
- ✓ Delivery updates
- ✓ Full dashboards
Para operações com mais de uma loja.
- ✓ 1,000 orders/month
- ✓ 3 stores
- ✓ 3 team members
- ✓ Anti-chargeback form
- ✓ Delivery updates
- ✓ Full dashboards
Para quem roda várias lojas e mercados.
- ✓ 2,000 orders/month
- ✓ 6 stores
- ✓ 6 team members
- ✓ Anti-chargeback form
- ✓ Delivery updates
- ✓ Full dashboards
Volume alto, lojas ilimitadas e suporte dedicado.
- ✓ 5,000 orders/month
- ✓ Unlimited stores
- ✓ 15 team members
- ✓ Anti-chargeback form
- ✓ Delivery updates
- ✓ Full dashboards
Frequently asked questions
How long does setup take?+
About 5 minutes: connect Shopify, connect your support email (Gmail, Outlook, Hostinger, GoDaddy/Titan, Zoho, Namecheap, HostGator or any IMAP) and write your policies. The AI starts reading new emails right away.
Can the AI make things up?+
It can only use order, product and policy data. Every reply goes through an automatic reviewer that rejects any fact not in the data; in that case it becomes a draft for you to approve.
What about complicated cases?+
Legal threats, very high risk or out-of-policy requests go to your team with a ready-made summary. The customer is told a specialist has taken over.
Can I approve everything before it's sent?+
Yes. Turn off auto-send and every reply stays as a draft in your inbox.
Can I choose which AI to use?+
Yes — OpenAI (GPT) or Anthropic (Claude), per store.
How does the trial work?+
7 days with every feature. Cancel anytime.
Put your first email on autopilot today
Connect your store, write your policies and watch the AI answer your next customer.