Terms of Use

Replyon connects to your Shopify store and to your support mailbox. It reads incoming customer emails, looks up order and tracking data, drafts or sends replies from your own email address, and offers an exchange/refund/withdrawal form with PDF receipts.

You choose how the AI works: in draft mode every reply waits for your approval; with auto-send on, replies approved by our automated reviewer are sent without waiting for you. Risky cases are always routed to you.

We may improve, change or discontinue features. If a change materially reduces the Service you pay for, we will tell you in advance and you may cancel.

The Service is intended for businesses. You must be at least 18 years old and able to enter into contracts.

• Provide accurate information and keep it up to date.
• Keep your password and connected credentials safe; you are responsible for activity in your account and for the people you invite to your team.
• Tell us right away at support@replyon.app if you suspect unauthorized access.

New accounts get a free trial of 7 days. No charge is made during the trial. If you add a payment method and do not cancel before the trial ends, your chosen plan starts automatically.

Current monthly plans (USD): Start $19.90 · Growth $59.90 · Scale $99.90 · Enterprise $199.90. Plan limits (orders per month, stores and team members) are shown on the pricing page and in your dashboard.

• Subscriptions are billed monthly in advance and renew automatically until cancelled.
• Payments are processed by Stripe. Prices exclude taxes that may apply in your country, which may be added at checkout.
• If a payment fails, we may suspend automatic replies until the balance is paid. Your data is kept during that time.
• We may change prices with at least 30 days' notice by email. The new price applies from your next billing cycle after the notice period.

Cancellations and refunds are described in our Refund & Cancellation Policy, which is part of these Terms.

Replies are generated by artificial intelligence based on your store data, your policies and the instructions you configure. AI can make mistakes. You remain responsible for the replies sent from your mailbox, for your store policies and for the promises made to your customers.

• Keep your policies, tone and forbidden topics up to date in the AI Agent settings.
• Use draft mode while you are validating the Service, and review the automatic replies regularly.
• Refunds, cancellations and other financial actions in Shopify only happen when you (or a rule you enabled) approve them.

You keep all rights to your content and to the data of your store and customers ("Customer Data"). You grant us a limited license to process it only to provide, secure and support the Service.

For Customer Data, you are the controller and we act as your processor. We process it according to your instructions, these Terms and our Privacy Policy, which includes our data processing terms.

You are responsible for having a valid legal basis and for informing your customers that their support emails are handled with the help of AI tools, when required by the laws that apply to you.

We do not sell Customer Data and we do not use it to train AI models. Our AI providers process it under contracts that forbid training on it.

You agree not to:

• Use the Service to send spam, phishing, misleading or illegal content, or to harass anyone.
• Connect mailboxes or stores you are not authorized to access.
• Attempt to break, overload, reverse engineer or bypass the security or limits of the Service.
• Resell or sublicense the Service without our written consent.
• Violate Shopify's terms, your email provider's terms or consumer-protection laws that apply to your store.

We may suspend accounts that put the Service, other users or third parties at risk. When reasonable, we will warn you first.

The Service works with third-party platforms such as Shopify, Google, Microsoft, your email provider, Stripe and AI providers. Their availability and terms are outside our control, and changes on their side may affect features.

You can disconnect an integration at any time in Settings → Integrations. Uninstalling the Replyon app in Shopify also stops access to your store.

The Service, its software, design, brand and documentation belong to AFS Digital LLC and its licensors. These Terms give you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

If you send us suggestions or bug reports, we may use them freely to improve the Service, without obligation to you.

We work to keep the Service available 24/7, but we do not guarantee uninterrupted operation. Maintenance, provider outages or events beyond our control may cause interruptions.

Support is provided by email at support@replyon.app, through the contact page and through the "Bugs, fixes and suggestions" tab in your dashboard.

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, lost profits, lost sales, chargebacks or loss of data arising from the use of the Service.

Our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud or gross negligence.

You will defend and indemnify AFS Digital LLC against third-party claims arising from your content, your store policies, the replies sent from your account, or your breach of these Terms or of applicable law.

These Terms apply while you have an account. You may cancel at any time in Settings → Plan or by contacting us. We may terminate or suspend the Service for material breach of these Terms, non-payment or legal requirements.

After the account is closed, we delete or anonymize your data within 30 days, except where we must keep it by law (for example, billing records). You can ask us for an export before closing.

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. The state and federal courts located in Broward County, Florida, have jurisdiction, unless the law of your country gives you a non-waivable right to sue in your own courts.

Before starting any legal action, please contact us so we can try to solve the issue informally within 30 days.

We may update these Terms. If a change is material, we will notify you by email or in the dashboard at least 15 days before it takes effect. Continuing to use the Service after that date means you accept the new Terms.

These Terms may be shown in other languages through automatic translation. If there is any difference, the English version prevails.

AFS Digital LLC · 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, USA

Email: support@replyon.app · Contact form