Refund & Cancellation Policy

Every new account gets 7 days free, with all features of the chosen plan. Nothing is charged during the trial.

If you do not want to continue, cancel before the trial ends and you will never be charged. If you added a payment method and do not cancel, the subscription starts automatically at the end of the trial.

• In your dashboard: Plan → Invoices, card & cancellation → Cancel subscription.
• Or by email to support@replyon.app or through the contact page, from the email address of the account owner.

There is no cancellation fee and no minimum term. We confirm every cancellation by email.

• Your plan stays active until the end of the period you already paid for. After that, automatic replies stop and no new charges are made.
• You can reactivate at any time and keep your settings, as long as the account has not been deleted.
• Your data is deleted or anonymized 30 days after the end of the subscription, as described in our Privacy Policy. Ask us before that if you want an export.

Subscriptions are prepaid monthly. As a rule, we do not refund partial months or unused days after a billing period has started, because the service remains fully available until the end of that period.

We will refund you in full in these cases:

• Duplicate charges or charges made after a confirmed cancellation.
• Billing errors caused by us, such as a wrong plan or price.
• A prolonged outage caused by us that makes the Service unusable for more than 72 consecutive hours in the billing period (proportional refund or credit).
• Any other situation where a refund is required by the law that applies to you.

Refund requests must be sent within 30 days of the charge. Approved refunds are issued to the original payment method through Stripe and usually appear within 5 to 10 business days, depending on your bank.

• Upgrade: takes effect immediately. The difference is charged proportionally for the rest of the current period.
• Downgrade: takes effect at the next billing period. Make sure your usage fits the new plan's limits.
• Price changes: announced at least 30 days in advance by email. If you do not agree, you can cancel before the new price applies.

If a payment fails, Stripe retries it automatically and we notify you by email. If it is still unpaid after 14 days, automatic replies are paused until the balance is settled. Your data is kept during this time.

If you believe a charge is wrong, please contact us first — we usually solve billing questions within 2 business days. Opening a chargeback without contacting us may lead to the account being suspended while the dispute is reviewed.

Billing questions: support@replyon.app (subject "Billing") or the contact form.

AFS Digital LLC · 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, USA. If translated versions differ, the English version prevails.